Terms of use


The booking of courses from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

Age Restriction
The minimum age is 16yrs for unescorted young adults wishing to attend courses and 7yrs for escorted children. The sale of knives is restricted by law in the UK. We will only supply knives to persons within the EU who are over the age of 16.

It will be taken that you are over the above mentioned ages if you complete the booking process as this forms part of our contract of sale.

Gift Messages
We can include a special message with your gift for your own personal and non-commercial use.

We reserve the right to reject any message sent by us on your behalf to a third party that we consider may offend the recipient for defamatory, racist, offensive, harassing, threatening, vulgar, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights, or which may cause embarrassment or distress to any person or is otherwise unlawful or objectionable.

You also agree that you will not impersonate any person including, but not limited to, any of our employees or customers. You are entirely responsible for any text or other material that you post or send on this message system and we accept no liability for any such content.

Methods of Payment
We accept Paypal and through this Visa, Mastercard, Maestro, Solo and Delta. You will need to supply the last three digits from the security code printed on the rear of the card, and the correct billing address for the card. You may also need to include the card issue number or start date. If you order by telephone you may also pay by cheque. Please make cheques payable to Billingsgate Seafood School and write your name and address on the back of the cheque. Cheque orders will not be processed until payment has been cleared.

All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges as quoted on the order confirmation page of the website. The displayed price is the amount in pounds sterling that you will pay. If you are paying with a non-UK bank card, the appropriate exchange rate will apply.

In the unlikely event that your payment card is used fraudulently to make a purchase with Billingsgate Seafood School, you the customer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Cancelling your booking
We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Consumer Protection Regulations (2000) you may cancel your order at any time without reason within 14 working days after the date of purchase.  On receipt of your payment, we will email you our transfer policy.

Legal Statement
This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.

At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.

Privacy Statement
We are committed to protecting your privacy and security as our customer. We are obliged by the Data Protection legislation and all current Trade and Legal and policies to respect your wishes.

From time to time we may use the information gathered in order to send you promotional information from Billingsgate Seafood School. We have however,adopted a policy allowing you to opt out at any time. You can at any time 'contact us' and we will opt you out of any aspect of our marketing programme.

We collect information about you for two reasons: firstly to process your booking and secondly, to provide you with the best possible service. We never give your details to any other person or company.

We collect the following information from your order: name, email address, credit card billing address, credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

Changes to the privacy policy
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

Privacy policies of link sites
While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

Contact us
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact us" page.

Security
The site uses the Booking bug Certification Authority, to ensure a safe and secure shopping experience.

All messages containing credit/debit card details between the site visitor and the server are secured through an encryption process. Customer and credit/debit card details are retrieved by Billingsgate Seafood School’s admin team via Booking bug's secured encrypted link. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

Damage to your Computer
The Seafood School makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Billingsgate Seafood School shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Browser cookies
We do not use cookies for collecting personal information and we will not collect any information about you except that required for administration of the web server.

When you visit this website, your IP address, browser and version, operating system and the site you came from are stored in a log file. This information is only used for statistical purposes to help improve this site. Log files do not contain any personal information.